Frequently asked questions, Repair manual:
For more information on electric skateboards, maintenance tips, history, picutres sent by customers, repairs or to post questions and comments, please visit (and subscribe to):
Here are the answers to some of the questions we often get:
Do you have the Altered M6 and Pro Line 600 in stock?
Yes, we have the most powerful Altered by Exkate models, the Altered M6 and Pro Line 600 as well as replacement parts for both the 2008 and 2009 models in stock. We don't stock the lower powered Altered models, sorry.
How long does it take to ship?
We usually ship orders the same day if we receive them early enough, otherwise the next business day. UPS Ground takes 2-7 days to arrive, depending on the destination.
How much does it cost to ship?
We offer flat rate shipping- For the M6 $99 to any address in the U.S. by UPS Ground. Please call us for Second day air quote if you need it faster.
Can you ship internationally?
Sorry, we no longer arrange international shipping but if you have a shipper that can arrange shipment from our warehouse to you, we can certaily do that, let us know if you are interested and we can provide pick up address, weight, and dimensions for the shipping quote.
What kind of Batteries does the M4/ M6 use?
The M4 and M6 both run on three 12V/ 12AH Sealed Lead Acid batteries that are connected in series to create 36 Volts. This is a fairly standard battery size, we have them available for $33 each, plus shipping. See picture lower on page for proper way to connect batteries. These are the battery specs:
Please recycle: Used batteries should be returned to battery seller, the lead can be recycled and does not belong in the landfill.
||SLA OR VRLA VALVE REGULATED S
How is the board packaged?
The board comes in a double walled carton with EPS and closed cell foam blocks protecting it on all sides. The box contains the board, complete with digital hand held remote (includes battery), Charger, Manual and Warranty registration.
Do I need anything else?
No, the board is ready to go out of the box with everything you need.
We do recommend fully charging the battery before using it. The charger has a red and green indicator light- red= charging, green= fully charged and ready for takeoff.
What about spare parts?
We stock most parts needed for repairs, to order online, visit: www.shop.bionicwheels.com or call if you don't see the part you need. The most common wear and tear parts ordered are the drive belt and inner tube. These are the two items that are the most likely to need replacement at some point. See below for instructions on how to replace the belt and inner tube.
How do I order?
Please call Bionic Wheels at 808 779 4707 to place an order over the phone or order through the Bionic Wheels shopping cart. You can also order it online at our retail partner www.blueplanetsurf.com
I have trouble putting the quick release battery pack back on, I can't align the quick release pins with the mounting holes.
Try standing the board on it's tail. The weight of the batteries should align the pins with the holes and they should snap in all the way. Always make sure that both pins go in all the way.
If you still can't get the pins to align properly, you may have to slightly loosen the four allen bolts holding down the controller box, then the pins should slide in easily.
Where do I place feet on the M4 so they don't touch the wheels in turns?
People with big feet like myself have to place feet carefully to avoid touching the wheels in steep turns. I find it works best to put my back foot on the kick tail and the front foot behind the front wheels, angled slightly forward, snowboard style. Foot positioning is a personal thing and you may want to experiment with different stances.
Can the motor overheat?
We have had some of the M4 motors overheat and burn out. This usually happened when the board and battery were new in which case we replaced them under warranty. The 2009 M6 has a bigger diameter motor with overheat protection and we have not had any M6 motors burn out so far. If the motor overheats or the charge on the battery runs low, the overheat protection may stop the motor. If this happens, let the motor cool down, recharge the battery and try after the battery is fully charged and the motor is cooled off. You can upgrade the M4 motor to the bigger M6 motor, you also need the M6 motor mount that attaches the motor to the back axle, as the M4 motor mount will not fit the 2009 motor.
More Questions and Answers found below troubleshooting and repair guide.
My board does not go very fast:
The handheld remote is usually pre-set to low (or Med.) speed, which limits the speed. This makes it easier to learn and get used to the board. When you are ready to go full speed, open the battery compartment on the handheld remote and switch speed setting to high, see picture below:
Speed setting switch in 2008 analog RC's is found under battery compartment- remove battery and foam pad to find it.
Make sure the hand held remote is turned off when changing speed setting, the speed will not change unless RC is turned off and on again.
Setting options are Low, Medium, High. Remote has to be turned off and on again to change speed.
For 2008 models with analog remote:
My board is not responding to the hand held remote or is "cutting out":
If your board is working fine and all of the sudden "cuts out" this could be caused by radio or magnetic fields interfering with the remote control. Some things that can cause interference: High voltage overhead power lines, large transformers, radio/ cell towers, large electronic devices and traffic light transformer boxes. If this happens, try to roll your board away from the object and try it again, it should work fine as soon as you are away from the source of radio interference. If your board cuts out, don't try to pull your trigger to full power as your board could suddenly take off at full speed and throw you off. Instead move the board and gently pull the trigger to test.
For example, a transformer at the traffic light at my corner disrupts the RC signal and if I stop at a red light, my board won't start. I have to roll my board a few feet away from the transformer to get going again or stay on the other side of the street to avoid this.
The 2009 digital remote controls are super smooth and we have not experienced any interference issues with the digital remotes. We offer a digital electonics upgrade kit that upgades a 2008 M4 to the 2009 M6 model digital electronics.
1)How to replace a drive belt and/or replace a flat inner tube:
If the drive wheel tire is not properly inflated, the powerful Torque of the motor can damage the valve stem on the inner tube. To prevent this, make sure your tires are properly inflated before riding. If you do have a flat, here is how you repair it:
Unscrew hex bolt holding drive wheel:
Gently pull up drive wheel, you can use a screwdriver to help slide drive belt off cog wheel
If you are replacing the belt, simply remove the black plastic cover and replace drive wheel.
To replace inner tube, the two piece hub needs to be disassembled: A) Remove cog wheel
B) Remove four hub bolts
C) Open hub and pull out inner tube- this picture shows damage to valve stem.
This is the size inner tube you need, put a little air in it to make it easier to place into tire
D) Re-assemble hub- line up valve stem with opening in hub, screw bolts back in place, screw cog wheel back onto hub
E) Place dive wheels back on Truck, push and turn until drive belt slides back onto cog wheel, double check to make sure drive belt and cog wheel are properly aligned.
Drive belt on cog wheel
F) Make sure all bearings and washers are back in place, secure wheel on truck, inflate tire and you are back in action.
How to connect/ replace battery pack:
This picture shows the proper way to connect the batteries in series (+ to - terminals) this way the three 12V batteries create a 36V pack.
Proper foot positioning, upgrading your board with "sky hooks":
I added Freebord bindings and some grip tape to my board for additonal leverage in turns. The Freebord bindings are well designed, have a good fit, are adjustable and work great. You can find them at Freebord dealers or order them directly from www.freebord.com for around $40.
These pictures also show proper foot positioning to avoid touching the wheels with heels or toes in turns (for a regular foot rider, goofy foot riders would have the left foot on the tail). For me the best position is back foot on the kicktail, front foot behind front wheels, angled forward.
This picture shows the front foot binding and grip tape I added for extra grip. Note placement of screws, angle can be adjusted or switched to goofy foot rider with same mounting holes.
This picture shows proper position of front foot binding mounting holes.
Proper placement of back foot binding, mounting holes as seen from below:
More FAQ's (From Altered/Exkate website):
How fast does it go?
Depends on the model, but 20 mph is an approximate top end. (Note: I have timed myself using a GPS trainer going over 25 mph with the M4 on a smooth, level road at 195 lbs rider weight.)
How long does it take to charge?
Recharging takes approximately 4 hours.
How far does it go?
Up to 10 miles/15 kms, depending on the model.
How does it work? and how does it Start & Stop?
The board is powered by a 24V or 36V electric motor using sealed batteries as an energy source. Boards are controlled with a handheld wireless controller that offers a variable throttle and motor braking. You simply stand on the board and pull the trigger SLOWLY & SMOOTHLY to accelerate, and push the trigger forward GENTLEY to brake. CAUTION! the torque is strong at take off & full throttle, but using a smooth & even touch on the trigger allows the rider to apply only a small amount of power. It's relatively simple to "roll the board along" at very low speeds. Pushing forward on the controller's trigger applies resistance to the skateboard's motor, providing an effective braking system. The board can be controlled effectively down medium grade hills with the braking system. The braking system does not bring the board to a total stop, but the resistance applied works well on a skateboard, giving you the most control possible. You can go down a hill with ease, whereas on the same hill with a "regular" longboard you could lose control. Or you can do big slalom turns at either fast or slow speeds, and you can speed up or slow down as required. With these electric skateboards, you have hands free operation so there's no tether to get tangled up in.
How does it brake?
Motor braking... pushing GENTLEY forward on the remote's trigger applies resistance to the skateboard's motor, providing a pretty effective braking system.
How much does it cost?
Current models range from $224.95 and up to $1199.95 for our ultimate X-24B model.
What kind of surfaces can I ride it on?
Cement, asphalt, wood and concrete. The Exkate Electric Skateboard is designed to be ridden on SMOOTH, DRY surfaces. Riding on anything else will result in damage to the electronics and require repair.
Can it go up hill?
Yes, it will climb a fairly steep hill, if you can hold on. It's best to traverse up hills, since this reduces the grade and increases the fun -- carving up the hill!
What is the board's maximum weight capacity?
Up to 260 lbs, depending on the model.
Does the Electric Skateboard have a cruise mode?
What is the minimum age?
We suggest that no one under the age of 16 rides the Electric Skateboards. If otherwise, adult supervision is recommended. Best to check the laws in your area/country and take the necessary precautions to be safe.
What is the life expectancy of the batteries?
You should be able to re-charge the batteries 100-200 times before there recharged life is substantially reduced. We stock the batteries if you need to replace them.
What is the recharge time on the batteries?
120 to 240 minutes
What makes the Exkate Electric Skateboard unique?
The ORIGINAL PATENTED WIRELESS CONTROLLER & the revolutionary PATENTED EXKATE TORSION TRUCK! Plus, it is the first time in the history of mankind where the human body is used as an antenna between a transmitter and receiver on an electric vehicle.
Is the Exkate Electric Skateboard dangerous?
It can be. It is not a toy, it's an action sport and caution must be used at all times. Appropriate safety gear, helmet, knee & elbow pads are strongly recommended and/or required.
How do you make turns on the Exkate Electric Skateboard?
Similar to skateboarding, surfing or snowboarding you simply lean or press your weight forward or backward to turn in either direction. Our patented Torsion Truck design gives you as little as a 6-ft turning radius and sta bility at higher speeds.
Shipping/ Warranty policy:
LOST OR DAMAGED MERCHANDISE
Any package that arrives showing signs of external damage MUST NOT BE ACCEPTED. Ask the carrier for directions to file a damage claim and notify us immediately. If there is concealed damage please notify us upon receipt. All damage returns MUST be reported to us within 5 business days of receipt.
Manufacturer's limited 90 Day warranty registration is included in box. Please fill out registration and send to Altered. Warranty issues in Hawaii will be handled by Bionic Wheels, for help with warranty issues outside of Hawaii, please contact Altered/ Exkate at:(949) 951 9500. Note: warranty does not cover damage due to abuse or wear and tear items. Warranty generally covers parts and labor if performed by us. Any shipping costs are not covered by the warranty.
We will be as fair as possible in our return policies. Products may be returned to us for a refund within 7 days of invoice only if there is a manufacturer defect. All returns require a Return Authorization Number. All refunds for non-defective items exclude shipping and handling charges and will be charged a 15% restocking fee.
Non-defective returned skateboards must be un-skated and in like-new condition.
No skateboard deck is completely guaranteed.
Once a skateboard has been used it cannot be returned for refund.
We do not replace broken decks or decks with pressure cracks.
Bionic Wheels products carry a 90 day Limited Warranty. This warranty is extended to replacement parts and necessary labor of covered products for defects in material or workmanship. This warranty does NOT extend to the transportation cost to repair or replace either product or parts. Bionic Wheels warranty applies only to boards purchased from an authorized dealer in Hawaii.
Bionic Wheels warranty does not extend to those items identified as standard "wear and tear" items (i.e. belts, tires or batteries) unless they have a manufacturing defect.
Bionic Wheels warranty does not extend to damage caused by consumer abuse, neglect or ignorance.
If there are problems not covered by our warranty, Bionic Wheels offers replacement parts and service for all products at reasonable prices, we only sell quality products and back them up 100%.
Warning - Read this before riding
Use at your own risk, Bionic Wheels e-skateboards are not toys, they are extremely powerful and fast machines and (mis-)use can result in serious injury or death. They are not meant to be ridden on public streets or sidewalks. Always wear a helmet and full protective gear when riding, including knee, elbow and hip padding and wrist protectors. For beginners, speed on remote control (inside battery cover) must be set to LOW. Turn RC off and on to re-set speed setting. Accelerate slowly and with caution while leaning forward, practice breaking (lean back) before going faster. Minimum recommended rider weight for the 600W and 800W models is 140 lbs and 16 years or older only. Bionic Wheels, LLC assumes no liability for injuries resulting from use. Please proceed with caution and courtesy, and live to ride another day. Enjoy!
For more information on electric skateboards, news, maintenance tips, history, picutres sent by customers, repairs or to post questions and comments, please visit (and subscibe to):
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